Responsible Gaming

At AllStar Casino, we are committed to promoting responsible gaming and ensuring that our platform remains a safe and enjoyable environment for all players. This page outlines the tools, policies, and resources available to help you maintain control over your gaming activity. We encourage all players to gamble responsibly and to be aware of the potential risks associated with gambling.

Understanding the Risks

Gambling should be viewed as a form of entertainment, not a way to make money. It is important to understand that the outcome of any game is based on chance, and there is no guaranteed way to win. Players should only gamble with money they can afford to lose and should never chase losses. If you feel that your gambling is becoming a problem, we urge you to seek help immediately.

Age Verification

To play at AllStar Casino, you must be at least 19 years of age in most Canadian provinces, or 18 years of age in Alberta, Manitoba, and Quebec. We require all players to verify their age during the registration process. We also reserve the right to request additional documentation to confirm your age at any time. Any player found to be underage will have their account suspended and any winnings forfeited.

Player Protection Tools

We provide a range of tools to help you manage your gambling activity. These tools are designed to give you control over how much you spend, how long you play, and whether you need a break from gambling. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your account. Once set, this limit cannot be increased until the chosen period has ended. To set or adjust your deposit limit, contact our support team via live chat or email. Limits are applied immediately and help you stay within your budget.

Session Time Limits

You can set a time limit for your gaming sessions. Once the limit is reached, you will be logged out of your account. This tool helps you manage the amount of time you spend playing.

Cooling-Off Period

If you need a short break from gambling, you can request a cooling-off period. During this time, your account will be temporarily suspended. Cooling-off periods typically last from 24 hours to 30 days. Your account will be automatically reactivated once the period ends, but you may also request early reactivation by contacting support.

Self-Exclusion

For players who feel they need a longer break, we offer a self-exclusion option. Self-exclusion allows you to block access to your account for a period of 6 months or longer. During self-exclusion, you will not be able to deposit, play, or access any promotional offers. We also take steps to remove your contact information from marketing communications. To initiate self-exclusion, please contact our support team via live chat or email. We will work with you to ensure the process is handled with care and confidentiality.

Support Organizations

If you feel that your gambling is becoming problematic, there are several organizations in Canada that can provide help and support. These services are free, confidential, and available 24/7. We encourage all players to reach out if they need assistance.

Reality Check Reminders

We provide a reality check feature that reminds you of how long you have been playing. This reminder appears at regular intervals you set, helping you stay aware of the time spent on the site. You can enable or adjust this feature in your account settings.

Account History

You can review your account history at any time to see your deposits, withdrawals, and gameplay. This transparency helps you track your activity and make informed decisions about your gambling habits.

Prohibited Activities

We strictly prohibit any form of fraudulent or abusive behaviour on our platform. This includes, but is not limited to, using multiple accounts, collusion, exploiting bonuses, or any activity that violates our terms and conditions. We monitor all accounts for suspicious activity and reserve the right to suspend or close accounts involved in such behaviour.

Third-Party Tools

For additional control, you can use third-party software to block access to gambling websites. Programs such as Gamban, BetBlocker, and Net Nanny allow you to restrict access to online casinos and other gambling sites on your devices. We support the use of these tools as part of a responsible gaming strategy.

Contact Us

If you have any questions about responsible gaming or need assistance with any of the tools described on this page, our support team is available 24/7 via live chat and email. You can also reach us through Skype. We are here to help you maintain a safe and enjoyable experience at AllStar Casino.

Commitment to Responsible Gaming

AllStar Casino is certified by BeGambleAware and is committed to upholding the highest standards of responsible gaming. We regularly review our policies and tools to ensure they remain effective and accessible. We believe that gambling should always be a fun and controlled activity, and we are dedicated to supporting our players in making informed choices.

Remember, gambling is not a solution to financial problems. If you or someone you know is struggling with gambling, please seek help from one of the support organizations listed above. Your well-being is our priority.